Fluent Interaction Privacy Policy

Fluent Interaction Limited understands that your privacy is important to you and that you care about how your personal data is used. We are committed to protecting the privacy of people we engage with and who engage with us. This Privacy Policy explains how information about yourself that you have provided us with is being used.

It is important that you read, understand and consent to the use of your data by Fluent Interaction Limited in accordance with this Privacy Policy. We encourage you to ask questions and to be cautious before you disclose your personal information to others.

Contact information

Name: Fluent Interaction Ltd

Address: 6a-7a Albemarle Way, London EC1V 4JB

Phone Number: 020 7250 0162

E-mail: info@fluent-interaction.co.uk

Website visitors


Our website uses a technology called ‘cookies‘ to collect information about how our websites are used. A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits.

We use cookies in order to help you browse our website, distinguish you from other users, offer you an enhanced experience and identify problems in order to improve our websites. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages

Aside from the cookie for basic site functionality, we use one more, and this is from Google Analytics. This cookie relates to analytical information and give us an insight into how people interact with our site. We’re always keen to learn how we can provide you with a better experience on the site and understand how you prefer to engage with us. 

If you wish to disable cookies then you can do so by readjusting your browser settings, but please note that by disabling cookies you may not be able to register with us or use all features of the site. 

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at ww.allaboutcookies.org.

Google analytics 

We use Google Analytics to analyse user activity on our website in order to improve our website. For example, using Cookies we can look at aggregate patterns like the average number of job searches that users perform. We can use such analysis to gain insights about how to improve the functionality and experience of the website. The information is anonymous; we can’t and won’t contact you.

The cookies used to provide this analysis would track information such as your location, your operating system, your web browser, which areas of which pages you look at and how long you spend on our website(s).

If you don’t want to be tracked while using our site (or other websites) then Google provide a tool to allow you to opt-out at https://tools.google.com/dlpage/gaoptout

Clients & prospective clients

When you contact us to submit a request for proposals, a request for information or make enquiry via our website, we will collect some information about you so that we can supply you with the requested information. Similarly, we collect information from meetings and email communication. 

This is all to help us understand the needs of our customers and future customers. 

By using our website, we may track some information about your computer and how you use our site, including your IP address, location, browser type/version, operating system, how you came to our site, how long you visited our site, which pages you looked at on our site (and how often) and how you moved through the site. This is all collected anonymously by Google Analytics so that we can see how people use our site to help us make it better and easier to navigate.

All the information we collect is stored securely in our mailing list system. We take the security of your data very seriously and access to these systems is strictly controlled internally.

We will not supply your personal information to anyone outside of Fluent Interaction.

We will not use your data for any purpose other than offer you services and events we think will genuinely be of interest to you.

We will never sell or rent/hire your data to anyone.

Your data is kept on our system:

  • Until we think the data is no longer likely to be up-to-date.
  • You opt out of receiving future communications from us.
  • You contact us to ask your data to be removed.

User research participants

Fluent collects data and processes data when you voluntarily take part in a research session.

Fluent collects the following data from research participants when they choose to participate in research with us:

  • Personal information (Name, gender, age, date of birth, email address, phone number, occupation)

Research data:

  • Anonymised written notes which summarise the participant’s observed behaviour and quotes during a research session
  • Anonymised survey responses
  • Video recording of the research session, which captures participant's face and screen they are using, (if they have consented to us doing so)

We may occasionally collect:

  • Sensitive personal information such as political views
  • Business contact information (company name, job title, contact details and department)

For online surveys we will record your IP address, which type of browser you are using, your screen size and other basic metrics.

Fluent collect basic personal information from external recruitment agencies who are responsible for sourcing us participants for research.

Why do we collect data?

Fluent collects your personal and contact data so that we can:

  • Invite you to participate in research
  • Confirm the details of research you have agreed to take part in
  • Conduct research with you
  • Validate answers/views you gave in a recent research we conducted (if you have consented to us doing so)
  • Update and to ensure that our records of your personal information are correct (applicable to those consenting to being part of an ongoing community or panel)
  • Provide you with an incentive for taking part
  • Occasionally re-contact you to validate your responses (if you have consented to us doing so)

Fluent collects research data so that we can:

  • Combine participant views/observations with the views/observations of others who participated in the same research and reported back anonymously to the client that commissioned the study
  • Report on an aggregated basis to determine which groups of people think certain things more than others
  • If you consent to us doing so, Fluent will share video clips and anonymised quotes with our client who commissioned the research for the purposes of sharing the findings.