Fluent in

100+ leading organisations have trusted us to design, transform and optimise their digital services

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Why choose Fluent

Two UX designers smiling and working together on a laptop.
We are a small dedicated team
We are a small, dynamic and founder-run organisation. We are flexible and adapt to the needs of your project.
We understand the psychology of UX
All our researchers are academically trained behavioural psychologists or Human-Computer Interaction experts qualified to Masters and PhD levels
Two UX designers smiling and working together on a laptop.
Two UX designers smiling and working together on a laptop.
We focus on solutions, not issues
We’ve developed a proven research methodology so you get quick, high quality insights and clear recommendations

Recent work

Fluent Interaction did an outstanding work in the initial phase of our experience transformation. From their initial proposal through to execution of the job, the Fluent team not only met but surpassed our expectations.
Paul McCabe • Chief Digital Officer, Giacom
Fluent's researchers were very adept at drawing out and understanding the issues users sometimes struggled to articulate, which proved invaluable in making positive changes to the user experience on our site.
Trish Thomas • Head or Digital Engagement, Southbank Centre
Working with Fluent on our high profile project has been an absolute pleasure and I'd recommend their services to anyone.
Stuart T • Head of Digital, Marketing, Strategy & Insight, NCSC
The sessions were well planned and expertly facilitated, and the analysis we have received from Fluent has been consistently insightful.
David Avery • Senior Web Content Developer, Santander
Fluent were excellent at adapting to our complex service and were really creative in how to work with a wide range of different stakeholders.
Anthony Elliott • Project Manager, London Borough of Lewisham